Position Overview:
The Technical Sales Administrator supports the sales manager by handling administrative and technical tasks to ensure smooth and efficient sales processes. This role requires a blend of administrative skills, technical knowledge, and customer service capabilities to assist in sales operations, manage customer inquiries, and provide support for product and service offerings.

Key Responsibilities:

Sales Support and Administration
● Prepared and managed sales quotations, proposals, and orders accurately.
● Process orders,(work with Leticia Gysman)

● Assist the sales manager and technical branch administrator with customer inquiries, follow-up communication and scheduling.

Customer Service and Support
● Address customer inquiries via phone, email, or in person regarding product details, pricing, and order status.
● Provided technical information and support to clients and helped troubleshoot any issues related to the products or services.
● Ensure timely resolution of customer issues and escalate complex issues to relevant departments as necessary.

Qualifications:
● Minimum Requirement: Grade 12 certificate.
● Preferred Qualification: A qualification in commerce is advantageous.
● 2-3 years: Relevant experience in a sales and admin role within the motor industry is advantageous

Skills:
● Experience in sales or customer service (background in the 4×4 or outdoor industry is a plus).
● Knowledge of 4×4 equipment, vehicles, and outdoor gear is highly desirable.
● Strong communication and problem-solving skills with a customer-oriented approach.
● A passion for off-roading, camping, or outdoor adventures.
● Flexibility to work weekends and additional hours as needed

Job Summary:
The Product Developer will design and develop sheet metal products from concept to production. This involves creating innovative designs, detailed drafting, and collaborating with teams to ensure manufacturability, cost-effectiveness, and industry standards compliance. The ideal candidate will have a strong engineering background and advanced knowledge of sheet metal fabrication processes.

Reporting:
The successful incumbent will be reporting directly to the Founder Jeremy Bergh, in the above-mentioned capacity.

Direct Reports:
TBC

Duties/Responsibilities:
The duties and responsibilities include the following and will be amended from time to time due to operational requirements.

Duties and Responsibilities but not limited to:

Sheet Metal Product Design
● Design and develop sheet metal components and assemblies for various applications.
● Generate 3D models and detailed drawings using CAD software, focusing on sheet metal forming, bending, cutting, and assembly techniques.
● Create design concepts and prototypes, translating functional requirements into feasible product designs.
● Ensure products meet strength, weight, and aesthetic requirements while adhering to manufacturing constraints.

Draughting and Documentation
● Produce high-quality engineering drawings and detailed technical specifications using CAD software (e.g., SolidWorks, AutoCAD, Inventor).
● Create and manage flat pattern drawings and BOMs (Bills of Materials) for sheet metal components.
● Ensure all technical documentation is accurate, up to date, and follows industry standards for sheet metal manufacturing.

Project Development and Management
● Work closely with cross-functional teams including manufacturing, procurement, and quality control to ensure designs can be produced efficiently and meet project timelines.
● Assist in managing the entire product development lifecycle, from initial concept design to final production, ensuring deadlines and milestones are met.
● Track design progress and communicate project updates to relevant stakeholders.

Material and Cost Optimization
● Select appropriate sheet metal materials (e.g., stainless steel, aluminium, galvanized steel) based on performance, durability, and cost requirements.
● Optimize material usage and minimize waste by refining designs for production efficiency and cost-effectiveness.
● Apply value engineering principles to improve cost and production efficiency without sacrificing product quality or performance.

Testing and Prototyping
● Work with the engineering team to develop prototypes and test product functionality, structural integrity and manufacturability.
● Analyze and incorporate feedback from testing and manufacturing teams to refine designs and resolve any issues.
● Ensure that final products meet performance criteria, quality standards, and customer expectations.

Manufacturing Support
● Collaborate with manufacturing teams to ensure sheet metal designs can be efficiently produced and assembled, addressing any issues during the fabrication process.
● Provided technical support during production and assisted with troubleshooting fabrication-related problems.
● Continuously explore and implement improvements in manufacturing processes to increase efficiency and reduce costs.

Compliance and Standards
● Ensure all designs comply with relevant industry standards, safety regulations, and customer specifications.
● Maintain up-to-date knowledge of the latest trends and advancements in sheet metal design and manufacturing techniques.

Qualifications and Skills
● Education:
○ Bachelor’s degree in Mechanical Engineering, Product Design, Industrial Design, or a related field.
○ Advanced qualifications in sheet metal design or fabrication (preferred).

● Experience:

○ 3+ years of experience in product development with a focus on sheet metal concept design and manufacturing.
○ Expertise in CAD software for sheet metal design and draughting (SolidWorks, AutoCAD, Inventor, or similar).
○ Strong understanding of sheet metal fabrication processes, including cutting, bending, stamping, welding, and forming.

● Technical Skills:
○ Advanced proficiency in 3D modeling and draughting, specifically for sheet metal.
○ Knowledge of GD&T (Geometric Dimensioning & Tolerancing) and its application in detailed engineering drawings. (feedback from the engineering team)
○ Experience in developing flat patterns for sheet metal parts and assemblies.
○ Familiarity with material properties of various sheet metals (stainless steel, aluminium, etc.).

● Soft Skills:
○ Strong attention to detail and accuracy in technical documentation.
○ Excellent communication and collaboration skills to work with cross-functional teams.
○ Analytical and problem-solving abilities, particularly in addressing design challenges related to manufacturability and material use.
○ Ability to manage multiple projects and meet deadlines in a fast-paced environment.